Sunday, August 21, 2011

Bad Walgreen's Experience

This morning at 6:45, I walked into Walgreens. I had a complete plan.

$3 RR from Pert Plus Last week. I intended to use them on Transaction 1, which was an Airwick Freshmates Ultra unit and three reach toothbrushes. The cashier didn't scan the in ad coupon and I got charged 80 cents too much for each toothbrush. Then, she refused to change the incorrect price on the airwick, even after I showed her the AD with the SKU number and walked her over to the SHELF (which of course, was not marked).

The manager came out and immediately developed an attitude. (If the cashiers could void items, this wouldn't have been an issue.) Then, when I tried to pay, the register would not accept my register rewards. I showed the manager my reciept and the RR cert. that said it was from Pert Plus. We argued for a few minutes until he finally said he would accept it "this time". Fine. OF COURSE, the $4RR certificate for the Airwick unit didn't print. The manager had gone back to his office and the cashier had to call him again. He said he wasn't giving it to me. I argued. He gave it to me.

My second transaction was 2 glade room sprays and a pack of sharpie highlighters. All were free with coupons. So, the cashier refused to let that happen and told me I couldn't have a 0 dollar order. I said, ok add a pack of gum. She called the manager and he said that I wasn't allowed to do this and I couldn't use the in ad coupon with the manufacturer's coupon. (This was not a printed coupon, it was cut from an ad!)

I walked out.

I am writing a letter to Walgreens. I am also sending a copy to the store itself. This store is terrible. Every Walgreen's I go to is like this. The shelves are not marked, the managers are miserable and the registers aren't programmed with any of the sale prices.

Someone else tell me that you've had this type of service there. From now on, I go to CVS!

3 comments:

  1. The only thing I go to Walgreens for is to print my pictures. Aside from that, I don't buy anything there. I have never had a good experiance in that store. If I treated someone like that where I worked, I would be fired.

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  2. That was exactly my thinking. I'm still really upset over the entire situation.

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  3. Yes our walgreens is that stupid also! shelves are not marked. I ONLY go to the store with in add coupon and sale items of less than 50 cents. Otherwise i can get pretty much the same deal at my local walmart!

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