Thursday, October 6, 2011

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If you want to lend your voice and support for getting the wording on this policy corrected, clarified or at least explained...

Speak Out About the Wording of the New Policy

Here is a list of the problems that I see with the new Giant Eagle Policy.

Please comment with your edits. Here are the issues that I have found so far:

One coupon per item(s) purchased as stated on the coupon with a maximum of 12 coupons per same 12 items purchased in a 24-hour period per Giant Eagle Advantage Card® customer.

Does this mean that you can not purchase 24, using 12 of one coupon and 12 of a different. For example, 50 cents/1 (12) and 75/2 (12)?

Coupon value cannot exceed the price of the item(s) purchased. If it does, we can only redeem up to the value of the item(s) purchased. (Excluding sales tax)

Does this mean that your systems will be fixed so that coupons off of two items will now scan correctly?

For example, last week I had 75 cents off the purchase of BOTH Betty crocker cake mix and Betty Crocker frosting. The frosting was the lower priced item and when the coupon was scanned, I only got 40 cents off.

The cashier refused to correct it, even after I explained that the total cost of the two items was far more than 80 cents.

Stacking (combining electronic and paper coupons) of manufacturers’ coupons is prohibited.

eOffers? Do they combine with manufacturer's paper coupons and IPs?

Items must be purchased at the time of redemption.

If you forget to use your coupons at the time of purchase, we will accept them with your receipt and Giant Eagle Advantage Card® up to 10 days beyond the date on the receipt.

These statements contradict one another.

Printed Internet coupons
The coupon must be obtained from a legitimate site.
A maximum of two “like” coupons will be accepted.

What sites?, redplum, smartsource? You spell out cellfire, etc for eOffers. TELL us what sites are legitimate.
What does 'like' mean? Define it.

Giant Eagle® DOES NOT accept the following Printed Internet Coupons:
“FREE with no purchase necessary” and “Buy One Get One Free”.

We reserve the right to refuse any coupons that we believe to be photo copied, counterfeit or invalid for any other reason.

Any coupon with a value over $3 will not be accepted except where advertised by Giant Eagle®for a specific promotion.

"Free" and "FREE with no purchase necessary" are TWO different things.

Manufacturers like Garnier nutrisse are sending coupons to customers for new products and they are printed on the bottom of form letters. They are printed on security paper and they say free, with a price limit printed directly on the coupon.

Yet, the cashiers and managers are refusing them.

"invalid for any other reason"

Very ambiguous.
There are cashiers at my local store who REFUSE ALL PRINTED COUPONS because they consider internet coupons 'invalid'. They scan, they are from legitimate sites. How do we, as consumers, handle this?